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| Roy Hyden------Quality Control and More! PROFILE
Seasoned professional with experience in leadership positions overseeing operations, consumer products manufacturing, sales and marketing. Effective communicator, motivator that successfully incorporates a problem solving strategy to resolving issues and attaining corporate goals.
• Management style invites differing points of view in team settings and values diversity while encouraging personal growth. Identifies strengths of organization and builds upon that foundation moving forward.
• Accomplished sales representative with the ability to quickly interpret market opportunities and provide innovative solutions that increases sales.
• Comprehensive, in-depth experience at developing goals, managing budgets and producing programs that expand opportunities to grow business.
SKILL SET
• Leadership * Vision * Experience
• Effective Communicator
• Experienced Sales and Marketing -- Problem Solver, Motivator
• Strategic planner and tactical implementer of specific goals and overall corporate vision
• Fiscally responsible – establish and manage internal budgets
• Staff Development, Training & Supervision
• 5 Years Consultative Sales and Marketing Experience
• Define goals and cultivate team to meet and exceed goals
• Customer Relations – servicing corporate goals and client expectations to high levels of satisfaction
PROFESSIONAL HISTORY
SC Sales & Marketing---Kansas City, MO
Marketing Company with a focus on developing new publishing programs tailored to the needs of each individual client.
Responsibilities included: licensing, design, sales, manufacturing and operations, purchasing and distribution of a range of products and programs created for specific markets.
Increased sales by over 100% in first 18 months.
Expanded new business development and associated marketplaces.
Developed new products and programs to meet new client base.
Creative teams developed programs to fit the pricing, creative and sales requirements of the clients.
Licensing agreements were established with several related publishers, toy companies, and national licensed brands in the development of customized programs to meet the client have needs.
Scoreboard, Inc.--Cherry Hill, New Jersey,
Annual sales of $75 million – Leading Sports marketing corporation with product line that includes phone cards, trading cards, and autographed memorabilia.
Director Operations – Responsibilities included warehousing and distribution, customer service, purchasing, consumer product manufacturing as well as overseeing the product design and marketing materials development and licensing. Responsible for budget and cost control of all lines of business.
Developed partnership program with all quality approved vendors, guaranteeing timely delivery of product to support corporate goals. Total quality cost reduction of $2,000,000.
Facilitated a standardized system approach to product operations that increased quality and yielded an 8% overall savings in labor and material.
Increased efficiencies in warehouse operations, upgrading the turn-around time on orders – shipping reduced from 7 days to 48 hours.
Western Publishing Company ---Racine, Wisconsin
Annual sales of $650 million--three production facilities, four nationwide distribution centers, sales group in both consumer products and commercial printing.
Director – 3 facilities – Cambridge, Maryland, Fayetteville, North Carolina and Racine, Wisconsin as well as 2 additional distribution facilities in Crawfordsville, Indiana, and Coffeyville, Kansas.
Established worldwide quality system for purchasing of components including paper, corrugate, plastics, ink, sound chips and achieved a zero-product recall for product safety.
Developed and implemented Quality Standard Operating Procedures, reducing defects from 7% to .33%.
Leader of IBM team matrix that initiated vendor supply structure for all printed material for IBM’s PC product line.
Developed cross functional teams and product specifications for over 3,000 consumer product SKUs.
Directed 5 regional managers, 100 plus employees, budgeted, P & L responsibility and increased bottom line profitability due to increase in quality and efficiencies coupled with decrease in defective manufacturing processes.
EDUCATION
MBA -- Keller Graduate School, Chicago, Illinois
BS -- Indiana State University, Terre Haute, Indiana
NOTABLES
Dimensions of Professional Selling
Instructor for Weekly Graphic Arts Classes to key clients at Fortune 500 companies such as Kraft, McDonalds, Don Russ, IBM, Ford, Packaging Corporation of America, Government Printing Office.
Company representative in community activities such as NAACP, United Way, Needy Family Fund and Reading Progress.
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